IN THIS ISSUE:


PRINCIPLES AND PURPOSE

  • Shedding a light on efficiency: Lean is more than just a bunch of tools, but sometimes it takes a while to figure it out. Dave Kievet fully understood what lean is all about when US-based The Boldt Company was asked to enclose a hospital in 45% less time than initially scheduled.
  • Toppling the myth:  Toyota’s recent woes, from the tsunami aftermath to the recall crisis, convinced many that the Japanese car maker is no longer the lean model it used to be. Jeff Liker and Tim Ogden share their opinion on the wrong assumptions people often make on Toyota and wonder if it ever was the Holy Grail of lean many think it is.
  • Just common sense… right?:  How many times have you heard someone tell you that lean is, after all, just common sense? Faith Geary of the Ministry of Justice in the UK discusses the importance of putting together a continuous improvement programme that is meaningful to everyone.

SECTOR FOCUS: LEGAL SERVICES

  • In this month’s edition, Lean Management Journal analyses the use of lean in the legal sector, which is still fairly sporadic. UK-based Higgs&Sons and Chicago headquartered Seyfarth Shaw share their experience with applying lean to the legal process

BOOK REVIEW


SPECIAL FEATURE

  • Singling out followers: Are there any characteristics or traits that an individual must have in order to be a part of a lean implementation? LERC graduate and Berlin-based consultant Willi Schneider explains his model for assessing different levels of lean followership.

LETTERS AND COMMENT

  • Contributions in this issue come from editorial board members Rene AagaardEbly Sanchez and John BichenoRene writes about the John Bicheno’s article on the evolution of lean tools; Ebly looks at one of the Indian lean journeys LMJ featured in the April issue; and John shares his point of view on lean education, offering a roundup of academic courses and online resources.

THE HEALTHCARE WATCH


INTERVIEW

  • A sneak peek: Ahead of this month’s Annual Conference, Lean Management Journal meets two of the speakers who will take part in the event. Steve Yorkstone from Edinburgh Napier University and Tony Carr from Caterpillar give the journal a preview of what their presentations.