IN THIS ISSUE:
- Knowing where you are, by John Bicheno
PRINCIPLES & PURPOSE
- The Shingo model for operational excellence: Bob Miller talks about The Shingo Prize model for operational excellence, explaining how company can use it to benchmark themselves against best practice in their bid to achieve change.
- Think flow: why lean assessments don’t work: Without a deep understanding of a business’ core problems and processes, assessment cannot be used to establish the status of lean in the organisation, says Kate Mackle, founder of Thinkflow.
- The central nervous system of lean: Matt van Wyck looks back at what he learnt at DeBeers as he designed and developed a programme for transforming the company’s South African operations.
- Take company uniqueness into account: Prescriptive approaches to lean accounting can end up damaging a company that might not operate in the same situation those approaches were designed for, as well as the reputation of lean, explains John Darlington.
- Integration: the way forward for supply chain: Shane Maher MBA shares with LMJ a research on the latest thinking on supply chain integration and provides a case study on a manufacturer of medical devices.
IT’S A LEAN WORLD: THE NETHERLANDS
- Unstoppable: If you think lean is difficult to adapt to non-manufacturing businesses, think again. This month, LMJ travels to the Netherlands to study the application and status of lean thinking in the country, and finds a wide adoption of continuous improvement in businesses from several different sectors, including healthcare, financial services and… elementary schools!
THE FIFTH COLUMN
- This regular column, written by John Bicheno, aims to provoke debate on the some of the most interesting and controversial topics in lean.
- Critical Initiative Support: improving operations in Afghanistan: Tim Clancy and Adam Sommers of IBM Global Business Services explain how improvement initiatives like the Critical Initiative Support can help bring change about in difficult situations where results are needed quickly.
- Safety matters most: In this column, LMJ observes the lean journey of Serbian manufacturer SCGM. Director Sandra Cadjenovic shares the most recent update on the company’s progress in its continuous improvement programme.
LETTERS AND COMMENT
- Contributions in this issue come from Joseph Paris of the Operational Excellence Society and Roddy Martin of Competitive Capabilities International.