IN THIS ISSUE:


PRINCIPLES & PURPOSE

  • World class, the world over: It’s all about effective communication. Mauro Pino, Head of World Class Manufacturing at Chrysler Group, talks about the application of Fiat’s improvement system across Chrysler’s plants in North America.
  • Glocalised lean:Mike Wilson and Andrew Lahi from Panalpina explain how the logistics company managed to roll out a lean programme whose principles and lessons are adopted and ultimately enhanced by each locality in which they are applied.
  • The (lean) way of the world: How does a global engineering company get around the problems that arise from trying to instil the same culture in very different environments around the world? Editorial board members Peter Watkins and Brenton Harder come to the rescue and explain.

IT’S A LEAN WORLD – AUSTRALIA

  • Lean down under: This month, LMJ travels to the southern hemisphere to bring you some of the best lean stories from the world’s largest island. The organisations featured in this special on lean in Australia are Flinders Medical Centre, City of Melbourne, Coopers Brewery and Vistaprint.

SECTOR FOCUS: SERVICES

  • Changing the paradigm: Lean may contribute to the repatriation of France’s service industry. Sofiane Boucheikh of the Institut Lean France explains how, sharing the experience of a call centre.

LETTERS AND COMMENT

  • Contributions in this issue come from Bill Bellows, who discusses some of the topics featured in the February issue of LMJ, and Cardiff Business School’s Sarah Lethbridge, who responds to the letter to the editor written by Keivan Zokaei and Donna Samuel and published last month.

LEAN DIARY

  • Manpower made efficient: SCGM, our Serbian manufacturer on a lean journey, has turned OEE into OME, Overall Manpower Efficiency. CEO Sandra Cadjenovic tells LMJ why.

THE HEALTHCARE WATCH


INTERVIEW

  • Virtualising the Oobeya:Takashi Tanaka, from Dassault Systemes in Japan, speaks with Roberto Priolo about the Oobeya and introduces an IT solution that makes it digital.

SPECIAL FEATURE

  • Success down the line: Nilay Cetiner, Lean Deployment Leader at Turkish automotive supplier Coskunoz, talks about the company’s focus on developing front-line leadership, which has become the cornerstone of its lean efforts.

BOOK REVIEW