IN THIS ISSUE:
- Lean services: context dependent, by Zoe Radnor
PRINCIPLES & PURPOSE
- Services: lessons from Toyota: Niklas Modig, Ryusuke Kosuge and Pär Åhlström of Stockholm School of Economics explain the Toyota Sales Logistics, looking at how the company adopted the principles developed for manufacturing in its dealerships.
- Services and standards: stand off or stand up?: Sarah Lethbridge of the Lean Enterprise Research Centre talks about the role of standards in an improvement programme in services.
- Applying lean to services: In this article, Richard Bosworth of What If Forums looks at the differences in the application of lean in the manufacturing and service industries.
- An evolution of theory and tools: Are the traditional lean principles applicable to services? Erik Gillet, former global head of operational excellence for financial accounting at Credit Suisse, revisits them.
- Bringing order to chaos: Drew Locher of Change Management Associates talks about standardisation in an office.
PROCESS FOCUS: PRODUCT DEVELOPMENT
- A value creating paradigm: Dr Ahmed Al-Ashaab explains the research on lead product development that is being conducted at Cranfield University.
- Innovation: take the time, make the effort: Ever heard of value engineering? In this article, Craig Squires of SAVE International explains why this method is a fundamental tool for companies to innovate.
IT’S A LEAN WORLD: UNITED STATES
- America the Lean: LMJ visits the United States to meet a number of companies that have managed to achieve great results by applying lean to their operations. The case studies presented here are on companies as diverse as Ford, the Health Value Network and Starbucks. This month’s special is introduced by John Shook.
- Lean on Boeing: As Boeing’s new plane, the 787 Dreamliner, visits the UK on its tour around the world, LMJ talks to the UK suppliers of the aircraft manufacturer. Roberto Priolo reports.
- Safe people and efficient machines: In this column, LMJ observes the lean journey of Serbian manufacturer SCGM. Director Sandra Cadjenovic shares the most recent update on the company’s progress in its continuous improvement programme.
THE FIFTH COLUMN
- This regular column, written by John Bicheno, aims to provoke debate on some of the most interesting and controversial topics in lean.
LETTERS AND COMMENT
- Contributions in this issue come from editorial board members Norman Bodek and Bill Bellows, and from Andy Gibbins and Khefa El Ghobas, who talk about operational excellence in the Persian Gulf.