IN THIS ISSUE:
- What the operator sees, by Gwendolyn Galsworth
PRINCIPLES & PURPOSE
- Bringing our processes to life: Klaus Lyck Petersen of Solar Group shares with LMJ the wholesaler’s lean journey, providing the points of view of three employees working in three of the company’s subsidiaries.
- Putting the fizz into continuous improvement: Britvick Soft Drinks’ Robin Howlett explains how leaders’ standard work can support the implementation of lean in a fast-moving consumer goods environment.
- Let employees drive innovation: Ideas are a core element in any attempt to improve performance, says Andy Brophy of Lean 2 Innovate Thinking, but their potential is too often untapped.
- A view from the shop floor: LMJ speaks to a machine operator at Serbian manufacturer SCGM, to a practitioner in the street licensing team at Westminster City Council and to a shift operating team at chewing gum manufacturer Wrigley, to understand what the people who do the work think of lean and the change it brought to their companies.
- A lean education: We have seen lean applied in hospitals, factories, offices and stores – what about using it in higher education? Koot Pieterse of Nelson Mandela Metropolitan University in Port Elizabeth, South Africa, talks about lean in universities.
IT’S A LEAN WORLD: HUNGARY
- First steps: This month, LMJ meets three companies in Hungary, and discovers that in this country, as in other parts of Eastern Europe, lean was introduced by large corporations. Case studies in this special are: ATM machines manufacturer NCR Corporation, Raiffeisen Bank and a support centre for Avis/Budget Group.
- From IT to systems thinking: Mark Axler and Andy Evans share the story of the East Midlands Ambulance Service, and discuss the contribution of systems thinking to the National Programme for IT in the Trust.
LETTERS AND COMMENT
- Contributions in this issue come from three of our editorial board members. Wendy Wilson shares her opinion on the article on Toyota Sales Logistics appeared in the June issue of the journal; Joseph Paris talks people and gemba walks; Keivan Zokaei comments on articles from Sarah Lethbridge and Bill Bellows.
THE FIFTH COLUMN & BICHENO’s HANSEI
- John Bicheno’s The Fifth Column aims to provoke debate on some of the most interesting and controversial topics in lean, while the newly introduced Bicheno’s Hansei summarises the main lessons readers can draw from the previous issue of LMJ.
- The steady expansion of a lean programme: In this regular article, LMJ observes the lean journey of Serbian manufacturer SCGM. Director Sandra Cadjenovic shares the most recent update on the company’s progress in its continuous improvement programme.