IN THIS ISSUE:
- Setting off on a journey, by John Bicheno
PRINCIPLES & PURPOSE
- Taking the road to lean: Rhoda Avanzado provides a good example of lean implementation within the public sector, by looking back at the very start of the journey undertaken by Westminster City Council.
- Lean on IT (case study): LMJ speaks with Steve Goodall of the APS Group about the implementation of a software to support a weak lean programme.
- Are consultants the way to go?: Peter Watkins, of GKN, offers a useful guide to consultancies that will help you decide whether you want to seek external help in setting off on your lean journey.
- Yeolean, Yeolean, Yeoleeean: LMJ’s editor Roberto Priolo meets Steve Welch, Graham Keating and Chris Coles of yogurt manufacturer Yeo Valley, who give us an interesting insight into the mistakes that were first made as the company started implementing lean.
PROCESS FOCUS: HEALTHCARE
- Service operations lecturer Ann Esain introduces the two articles included in this issue’s Process focus.
- Is the Mental Health Productive programme lean?: Following up on the results of her research, Jackie Thomas, head of service and business development at a Mental Health division of a NHS Trust in England, expresses her views on the Productive programme used in the hospital to introduce lean to staff members.
- Show me the evidence: Sarah Powell, senior change manager at the Royal Surrey County Hospital in Guildford, looks at the role of evidence in securing medical staff support to services improvement.
IT’S A LEAN WORLD: ITALY
- Made in lean Italy: In the first of a series of specials looking at the application of lean in different countries, we travel to Italy. As we find out, the Tower of Pisa is not the only thing that’s leaning in the boot-shaped country: more and more companies are embracing continuous improvement to survive and grow in a market too often characterised by economic stagnation.
THE FIFTH COLUMN
- This new regular column, written by John Bicheno, discusses some of the most interesting and controversial topics keeping the debate within the lean community alive.
LETTERS AND COMMENT
- Contributions in this issue come from Jane Bishop, senior clinical lead at the Leading Edge Group, who discusses lean in emergency departments, and Ben Taylor of Red Quadrant, who explains an interesting model to save and improve.
- In this column, LMJ observes the lean journey of Serbian manufacturer SCGM. Director Sandra Cadjenovic gives us the most recent update on the company’s progress in its continuous improvement programme.
- An abundance of riches: SA Partner’s Kevin Eyre analyses and compares lean with appreciative inquiry and work-out.