IN THIS ISSUE
- Defining tools, written by David Ben-Tovim
- Tick-takt: tools in time: John Bicheno of the University of Buckingham is the author of The Lean Toolbox. Here, he looks at the status and evolution of lean tools.
- Know the why and how: Too many companies are not aware of why and how tools should be used. Jacob Austad, from Denmark’s LeanTeam, discusses the most common mistakes we make when we open our toolbox.
- Sign language: When used correctly, visual management is a powerful tool that helps a company to communicate strategy, progress and expectations. Alice Lee shares with LMJ the clever system that Beth Israel Deaconess Medical Center in Boston, USA is using to optimise patient flow.
- On the road (to lean): You don’t always need a burning platform to initiate a lean implementation. Harley-Davidson was enjoying great success when it decided to revolutionise its product development department. Dantar Oosterwal looks back at his time at the iconic motorcycle manufacturer.
IT’S A LEAN WORLD – INDIA
- So much more to come: This month, the journal speaks with companies in India to try and grasp what lean means to them. The organisations featured in this month’s special are: Cognizant, Wabco, Rane (Madras) Limited and TaeguTec.
LETTERS AND COMMENT
- Contributions in this issue come from editorial board members Jeffrey Liker, who comments on Panalpina’s global roll-out of lean, and Gwendolyn Galsworth, who looks back at her gemba walk at Vistaprint Australia. Both companies were featured in the last issue of LMJ.
LESSONS FROM DEMING
- First impressions: In this new quarterly section, Lean Management Journal concentrates on the lessons we can learn from Dr W. Edwards Deming. For the first article of a series, Bill Bellows discusses the System of Profound Knowledge.
- The seven capital wastes: Sandra Cadjenovic offers LMJ an update of where SCGM is in its lean implementation, looking at progress in tackling each of the seven wastes.
- Lean by nature: World-renowned lean guru John Shook, CEO of the Lean Enterprise Institute in the United States, talks with Roberto Priolo about coaching and the evolution of lean.
THE HEALTHCARE WATCH
- In this regular section, LMJ presents interesting case studies from the healthcare sector. This month, Lisa Humphrey from the TriHealth Heart Institute in Ohio explains what the hospital did to improve patient throughput.