In times like these, many consumers turn to credit counselors who are able to help in a number of ways, from making payment arrangements with your creditors to helping you make a budget and learn to stick with it.
Unfortunately, sometimes they are not as effective as they could be because they are not trained in the art of communicating diplomatically. For those in the business, have you ever thought of the benefits of getting a masters in diplomacy? It may sound a bit odd, but there are aspects of a degree like this from Norwich University that can have you making fantastic arrangements for your clients.
Why a Masters in Diplomacy?
Most professional credit counselors have at least a bachelors in business or finance. This helps them understand the way the economy works and what leads people into uncontrollable debt. However, in helping them to resolve their issues, it often takes more than a head for facts and figures. You will be negotiating with creditors who are used to getting the biggest payments possible, and many of them have highly trained individuals handling their end of a payment arrangement. You may find yourself at a loss because of the attitude coming across the line as you speak with them.
What a Degree in Diplomacy Offers
While the most common understanding of a degree in diplomacy is to prepare someone to work on an international front, you can do so much more than you might imagine with a degree like this. Of all the various concentrations in a diplomacy graduate degree, there are two that would come in handy for a credit counselor. These would be:
- Focus on International Commerce
- International Conflict Management
So, here you see that both prefaced with ‘International’, which helps you prepare for understanding how to work through legal restrictions for commerce and conflict in foreign nations. These same practices can be applied at home and once you understand that it is ‘how’ you deal with conflict or commerce, it makes a difference when negotiating acceptable payment terms for your clients.
It Is What You Say!
You have probably been told at least once in your lifetime that it’s not what you say but how you say it. This would be a good rule of thumb, except in diplomacy. When trying to resolve a conflict between a creditor and your client, or negotiating a payment plan that is in keeping with their budget, you need to be very diplomatic indeed. You will need to learn what to say that is non-threatening and positive in terms of your clients having the ability to pay what you are proposing. Most creditors are willing to work with you to some extent, but some will hold fast to accepting large payments to get caught up. It is how you present your case that could make a difference and, who knows, with the right approach they may be willing to knock something off the total, as well as accept better payment terms than you had set out to win for your client. A little bit of diplomacy goes a very, very long way.