kenrhie

Written by Ken Rhie, CEO of Trumpia

Your team is only as strong as your internal communication methods are. Don’t drop the ball by failing to strategise your communication practices and policies. Here are 10 ways to improve your current methods.

1. Analyse Your Current Methods

Do you know what is currently holding you back? You will only improve if you can identify the problems and improve on your methods. Make a list of tools you currently use for internal communication and identify which channels are used most heavily.

2. Look at the Physical Office Arrangement

Your actual office set up may be holding you back. Consider what employees should be next to the rest of their department for collaboration purposes and which employees should be more out-of-the-way to reduce distractions.

3. Establish Easy-to-Use Platforms

In order to communicate effectively, you will want to have efficient, accessible and commonly-used platforms where your team goes to chat. SMS text can be a great way to send messages quickly and have them readily at hand on the device of choice. Your HR communications strategy should take into account what platforms are preferable for your team.

4. Help Support Mobile Technology

If you are expecting employees to be available often, then you may want to invest in tools to help them stay accessible. Many companies are now paying for employee mobile plans or helping their teams get deep discounts for their existing plans. If you are willing to help out, your employees will be more up for the idea of being interrupted through their mobile device.

5. Encourage Mingling

Employees are going to get ideas and form deeper relationships if they are connecting in the workplace. Consider adding a pool table or recreational area to encourage mingling when there is time for a break.

6. Use Customer Relationship Management (CRM) Software

You don’t want to slip up and lose customers because of internal communication failures. Customer Relationship Management (CRM) programs can be used to track those internal communications and then inform you for better organisation policies moving forward. How will you know to fix something if you don’t even know it’s broken?

7. Keep Your Team in the Loop

Use a regular newsletter through email to keep your team focused and up-to-speed. You can even include recipes, congratulations, birthdays and other non-work-related items to boost office morale and engage with your audience.

8. Establish Channels for Honest Feedback

There should be a way for your employees to give anonymous feedback about your company, leadership, policies or practices. If your employees feel there might be any blowback, they will simply ignore problems that you might not even be aware of.

9. Check In

Meet regularly with your employees and get their take on the current status of their job, projects, team or your organisation as a whole. You will improve communication when your team feels as if it is being heard.

10. Keep Documents and Internal Information Accessible

Use the convenience of the cloud to store documents that are important for employee accessibility. Encourage your team to keep things available that could be useful to other members of your organisation.