Written by Jamie Flinchbaugh

One of the most commonly given topics for corporate training is problem solving. There are many tools for problem solving, and many people have been trained in all of them. There are simple models such as 5 Whys and A3s. There are more complex and deep methods such as Six Sigma Black Belts. And there are proprietary models such as Kepner Tregoe and Shainin, with catchy names such as The Red X. There are “old school” models such as Quality Circles. There are many, many more. You may not be surprised to learn that they all generally work.

The following story may feel familiar to you. An executive looks around and sees that the organisation is not very effective or consistent with their problem solving. They t [..]

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